QUESTIONS AND ANSWERS
Does the goods travel insured?
Yes, all our shipments are insured.
In case of breakage How should we proceed?
In case of damaged items, just send a photo within 6 hours of receipt by WhatsApp or by email (info@ceramichecaltagirone.com). The replacement will be made to our expenses, in 48h if available, otherwise 5/10 days.
Shipping costs which are they?
Shipping costs are automatically calculated by the site.
Is it possible to customize the items?
Yes, being handmade items, they can be customized according to the needs and tastes of the customer.
What are the payment methods?
We accept all payment methods:
– Bank transfer, without expenses;
– All Credit Cards, free of charge;
– Paypal, without charges.
GENERAL INFORMATION
Shipping methods and costs.
Our goods travel with Express Courier 48h> SDA, TNT, FEDEX or UPS. Insured in cases of breakage. Delivery time Since these are handmade items, our products have delivery times that vary according to availability from 3 to 5 working days, from order confirmation. Payment methods Credit card, payment with SI, VISA or MASTERCARD CARD (No commission charge) Bank transfer (No commission charge) Paypal (No commission fee) Cash on delivery (Only for Italy, commission fee € 9.90)